Leading conversations successfully is demanding and often involves a range of stumbling blocks. Although, as social beings, we communicate every day, mutual understanding does not happen automatically. This training supports participants in strengthening their conversational and communication skills in a targeted way, broadening their impact and sustainably improving the quality of collaboration.
Objectives
- Structure and steer conversations consciously and in a goal-oriented way
- Use questions purposefully, practise active listening, recognise and interpret conversational dynamics
- Approach challenging conversational situations with confidence
- Reflect on personal strengths and challenges when leading conversations
Target group
- Specialists and managers who would like to strengthen their conversational and communication skills in their day-to-day work in a targeted way
Challenging conversations are part of every leadership role – yet they can require time, courage and energy. In this practice-oriented training, specialists and managers develop the skills to recognise critical conversational situations, steer them purposefully, clarify moments of conflict constructively and maintain a professional relationship at the same time.
Objectives
- Gain an overview of the forms and specific characteristics of challenging conversations
- Learn conversational techniques such as preparation and clarity of objectives, active listening, changing perspective, questioning techniques and dealing with unexpected conversational dynamics
- Become familiar with methods for conflict clarification and solution orientation
- Reflect on your own role and attitude as well as individual self-management
Target group
- Specialists and managers with direct or indirect leadership responsibility, including lateral leadership, who are faced with challenging and conflict-related conversational situations
In this training, participants learn how to capture their audience’s interest, communicate content convincingly and convey their enthusiasm for a topic authentically. They reflect on their presentation style using video, receive professional feedback and refine their external impact through extensive practice sequences in a trusting setting.
Objectives
- Gain confidence and assurance when giving presentations
- Communicate messages clearly, effectively and authentically
- Adapt language, posture and stylistic devices purposefully to the topic and audience
- Strengthen your personal profile
- Convey your own enthusiasm convincingly
Target group
This training is designed for anyone who wants to communicate and present professionally, clearly and confidently:
- Specialists and managers: deliver presentations, meetings or project briefings with confidence and conviction
- Emerging talent: strengthen self-confidence and communication skills in day-to-day work
- Trainers, teachers and coaches: communicate content clearly, understandably and inspiringly
- Sales, marketing and key account management: present products or ideas effectively
- Teams or departments: design internal presentations, workshops or client meetings professionally
Participants learn how to use feedback in a targeted, appreciative and effective way to create impact – without manipulating. Practice-oriented exercises support them in reflecting on their own impact on others and using feedback as a genuine development tool.
Objectives
- Recognise the benefits of feedback and understand why it has an impact
- Formulate feedback in a targeted, appreciative, clear and effective way
- Know what feedback can and cannot do – and distinguish between influence and manipulation
- Become familiar with methods for handling difficult feedback situations and resistance with confidence
- Receive feedback with an open mindset and use it for your own development
- Define a personal feedback focus for the coming weeks
Target group
- Managers who would like to use their influence consciously to promote performance, motivation and trust in a sustainable way, develop their team in a targeted manner and strengthen collaboration with their employees
- People without leadership responsibility who would like to improve their impact in teams and projects in a targeted way by using feedback to exert constructive influence – even without formal authority
- Depending on the composition of the group, the content is geared more strongly towards managers or towards people without leadership responsibility
How can you represent your own position while also taking the interests of the other party into account? Alongside theoretical input on the fundamentals of negotiation, styles and techniques, preparation, communication and dealing with resistance, participants gain confidence in challenging negotiation situations with demanding negotiation partners through practical exercises.
Objectives
- Gain confidence in difficult negotiation situations
- Learn or refresh the theoretical foundations of negotiation
- Handle moments of conflict and resistance with greater confidence
- Reflect on and practise realistic negotiation situations
Target group
- Professionals with initial negotiation experience with clients, suppliers and internal or external stakeholders who would like to reflect on and professionalise their current approach
- Anyone who will be leading demanding conversations and negotiations in the future
How We Work
We combine practical content with a high level of interaction and self-reflection. Short theoretical inputs alternate with case examples from day-to-day leadership and working life as well as moderated reflection phases. Participants work both individually and in small groups. We place particular emphasis on a consistent practical focus and realistic applications so that what has been learned can be transferred directly into everyday work.
Programme Formats
Whether a 60-minute expert input, a half-day workshop or a one- to three-day training course – you choose the format that best fits your needs, regardless of the topic.